coupon code COCO for 5% off
WHAT SHIPPING METHODS ARE AVAILABLE?
I ship worldwide using USPS First Class and Priority Mail International. All packages are insured and trackable.
Shipping Cost within the U.S. is $5.00. To Canada the cost is $28.00 and other International destinations cost $47.00 flat rate.
DO YOU SHIP INTERNATIONALLY?
Yes! I ship Internationally using USPS Priority Mail shipping – insured and trackable. Customers in the EU please be aware that your country will charge you VAT and postal processing fees – these are your responsibility. Some other countries (like Canada) charge a postal processing fee as well – please look into these charges OK.
HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?
Most of my work is custom made to order in your size. It can take me up to four weeks before I ship to you but often I am able to get things done sooner. So, you need to plan in my work time and shipping time. Shipping is usually pretty fast whether within the U.S. or internationally – usually within ten days.
WHAT PAYMENT METHODS ARE ACCEPTED?
I accept Paypal – once you have added things to the cart, you will be directed to the Paypal site. I never see your payment information. You do not need a Paypal account to use paypal.
IS BUYING ONLINE SAFE?
I know it is difficult to trust a stranger online with important things! I never see your payment information and I will not use your email address other than to contact you about your order. I won’t add you to any mailing lists or sell your address – nothing like that – I respect your privacy.
ORDERS & RETURNS
HOW DO I PLACE AN ORDER?
That is as easy as “Add to Cart”, fill in your information, proceed to paypal and pay. I will confirm all orders by email – as a double check. If you have any questions or would like something a little different from what you see on the site, please use the contact link and we can talk about things.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you need to change your order or cancel, please contact me as soon as possible. I understand that sometimes things happen and need to be changed/canceled. The sooner I know the better so that I don’t get started on things.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Anyone can order, you don’t need an account.
HOW DO I TRACK MY ORDER?
When your order ships, Paypal will send an email with the tracking information.
HOW CAN I RETURN A PRODUCT?
If you receive an item that is not to your satisfaction for any reason, contact me upon receipt and I will work with you to correct the situation.
I will replace, repair or alter the item as needed. You may also choose to return the item. All exchanges and returns need to be shipped back to me insured within 14 days of receipt. When I receive the item I will refund you for the purchase price.
I want you to be happy with your purchase.
Custom rings made to your size are unique. Please be as sure as possible that you are ordering the correct size.
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